Privacy Policy – McKinney Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

McKinney Damage Pros provides restoration and cleanup services for homes and businesses in Mckinney, Texas. Founded in 2015 by Thomas Rosenthal and Jon Knight, our work includes water, fire, mold, and property restoration.

This Privacy Policy explains how information collected through https://mckinneydamagepros.com/ is gathered, used, and protected within Mckinney, Texas. Our goal is to handle information in a clear, respectful, and responsible way.

By using our site, you agree to the practices described here. If you do not agree, you may choose not to use the site. This policy applies only to information collected through our website and related service activities.

Information We Collect

We may collect information that you provide directly, such as your name, address, and details about your restoration needs. This may include job notes, property conditions, and photos or documents shared to help us understand the work.

We may also collect device data like browser type, pages viewed, or time spent on the site. Cookies or similar tools may track how you use the site. When needed, we may receive information from service partners who help with inspections, estimates, or project tasks. We only collect what is needed to support our services.

How We Use Information

We use the information we collect to deliver services, schedule visits, prepare estimates, and complete restoration work. This may include billing, insurance documentation, and safety checks. We use data to improve our site, support customers, and review quality.

Information may also help prevent fraud or misuse of our services. At times, we must use information to follow laws, respond to legal requests, or maintain proper records. Each use supports our goal of clear communication and reliable service. We do not use information in ways that go beyond these stated purposes.

Cookies and Similar Technologies

Cookies and similar tools help our site remember your preferences, improve loading speed, and understand how visitors use the website. Some cookies support basic functions, while others help measure traffic or improve performance.

You can choose to block or delete cookies through your browser settings at any time. If you disable them, some site features may not work as expected or may load more slowly. Cookies do not give us direct access to your device. They simply help us improve how the site functions and how information is displayed when you visit.

Sharing and Disclosure

We may share information with trusted service partners or subcontractors who help complete restoration work. With your permission, we may also share details with insurers who handle claims. Payment processors may receive only the information needed to complete transactions.

We may share information to support safety needs, resolve disputes, or meet legal or regulatory requirements. If required by law, we may provide information to authorities. We do not sell personal information. Any sharing is limited to what is needed to support normal business operations and protect our customers.

Data Retention

We keep information for as long as needed to run our business, provide services, meet safety and quality standards, and follow tax and legal rules. Different types of records may be kept for different lengths of time based on regulatory requirements.

For example, project files, invoices, and inspection documents may be stored longer than general website inquiries. When information is no longer needed, we take steps to delete or securely store it. Our retention practices are designed to meet legal obligations while limiting unnecessary storage.

Your Choices and Rights

You may request to access or update personal information we hold. In some cases, you may also request deletion of information if it is no longer needed for legal or operational reasons.

You may limit certain uses, such as cookie preferences, by adjusting your browser settings. For privacy requests, you may send a written request by postal mail to 7300 State Hwy 121 suite 300, McKinney, TX 75070, United States. We will review each request and respond as allowed by law. Some information may need to be kept for safety or compliance purposes.

Security

We use reasonable physical, technical, and administrative measures to protect information. These include restricted access, employee training, and safeguards to reduce risks. While we work to protect information, no method of transmission or storage is completely secure. We encourage users to take simple steps to protect their own devices and accounts.

If we detect a risk, we act to reduce harm and maintain safe practices. Our goal is to handle information responsibly and follow accepted standards for data protection.

Children’s Privacy

Our services and website are not directed to children under 16. We do not knowingly collect information from children. Accounts and service requests are intended for adults or authorized representatives such as property owners or managers.

If we learn that information from a child was collected by mistake, we will take steps to remove it. We encourage parents and guardians to monitor online activities and guide responsible internet use.

Data Transfers

Some information may be processed by service providers in other locations. When this happens, McKinney Damage Pros uses reasonable measures to protect information during transfer and processing.

These providers must follow privacy and security standards that align with our own. Any transfer supports normal business operations such as scheduling, billing, or project coordination. We work to ensure information is handled safely, even when processed outside Mckinney, TX.

Changes to This Policy

McKinney Damage Pros may update this Privacy Policy from time to time. Any changes will appear on this page, and the updated version will take effect when posted.

We encourage you to review this page if you want to stay informed about how your information is handled. If you continue to use https://mckinneydamagepros.com/ after changes are posted, it means you accept the updated policy.

Contact Us

For questions about this Privacy Policy or requests regarding your information, you may write to us at:
7300 State Hwy 121 suite 300, McKinney, TX 75070, United States.