Privacy Policy – McKinney Damage Pros

Over 155 5-Star Reviews
Free Estimates and Quotes
100% Satisfaction Guaranteed
Child, Family & Pet Safe Steps
24-Hour Emergency Service
Fully Licensed & Insured

(972) 480-3796

155+ ReviewS

Licensed & Certified

100% Satisfied clients

Certified Damage Restoration Specialists

What Our Customers Say
Our water heater burst at 2 AM, and I completely panicked as water rushed into the hallway. The crew arrived in less than an hour, immediately got to work pumping the water out, and saved our hardwood floors. I honestly don't know what we would have done without their fast response.
MarcusEmergency Response
We discovered a massive patch of black mold behind our kitchen drywall during a remodel. The team came out the next day, explained the whole containment process clearly, and cleaned it all up safely. They made a really scary situation feel totally manageable and stress-free.
ElenaMold Remediation
A severe summer storm left our finished basement sitting in three inches of standing water. These guys brought in heavy-duty drying equipment right away and kept us updated every step of the way. They dried everything out completely, and there isn’t even a lingering musty smell.
DavidBasement Water Removal
After a major bathroom leak, I was completely overwhelmed trying to deal with our homeowners insurance. The staff handled all the documentation and talked directly with my adjuster to get the claim approved. They took a massive weight off my shoulders, and the final repairs look flawless.
ChloeInsurance Help
A main line backup turned our downstairs bathroom into an absolute nightmare. The technicians didn't hesitate—they cleaned and sanitized the entire area safely while wearing full protective gear. I’m so grateful for their professional attitude and hard work in fixing such a messy situation.
JimSewage Cleanup
A small kitchen fire left awful smoke damage and a terrible odor throughout our entire downstairs. The crew was incredibly respectful of our belongings while cleaning up the soot and treating the walls. You can't even tell there was ever a fire, which feels like a total miracle.
AmandaFire Damage

Privacy Policy For Our Water Restoration Company

Why Choose Our Restoration Team
⏱️
On-Site in 60 Minutes or Less
Water damage won't wait—and neither do we. Our local emergency crews are dispatched immediately to stop the flooding and secure your home before secondary damage sets in.
📋
Direct Insurance Billing and Documentation
We document every step of the restoration process—including moisture mapping and photo evidence. Then, we bill your provider directly to ensure your claim is processed smoothly.
🛡️
Certified IICRC Restoration Technicians
Every technician entering your home is fully certified—holding recognized IICRC credentials in water and mold remediation. We follow strict industry standards to ensure your property is completely safe.
💨
Commercial-Grade Drying Technology
We don't just use household fans—our team deploys industrial-strength dehumidifiers and high-velocity air movers. This heavy-duty equipment extracts deep moisture hidden behind your walls and floors.
🏡
Locally Owned and Operated
We live and work in your community—meaning our reputation is on the line with every single job. You receive personalized, neighborly care backed by decades of hands-on restoration experience.
✅
Complete Full-Service Restoration
From the initial water extraction to the final coat of paint, we handle everything under one roof. You won't need to coordinate multiple contractors—we manage the entire project from start to finish.

Who We Are

McKinney Damage Pros provides restoration and cleanup services for homes and businesses in Mckinney, Texas. Founded in 2015 by Thomas Rosenthal and Jon Knight, our work includes water, fire, mold, and property restoration.

This Privacy Policy explains how information collected through https://mckinneydamagepros.com/ is gathered, used, and protected within Mckinney, Texas. Our goal is to handle information in a clear, respectful, and responsible way.

By using our site, you agree to the practices described here. If you do not agree, you may choose not to use the site. This policy applies only to information collected through our website and related service activities.

Our Restoration Process
1
Immediate Emergency Dispatch
The moment you call, our specialized response team springs into action. We gather critical details and dispatch certified technicians to your property immediately—ensuring we arrive quickly to prevent secondary damage.
2
Advanced Damage Assessment
Our experts perform a comprehensive inspection using advanced diagnostic equipment, such as thermal imaging cameras. We pinpoint hidden issues, map the full extent of the impact, and build a tailored recovery plan.
3
Containment and Mitigation
We immediately secure the affected areas to halt further deterioration and protect your unaffected belongings. Our team utilizes commercial-grade equipment to stabilize the environment and ensure safety protocols are strictly enforced.
4
Full-Scale Property Restoration
Once the environment is stable, our skilled craftsmen execute the specialized cleaning, treatment, and structural repairs. We work efficiently to repair the structural integrity and return your property to its pre-loss condition.
5
Final Inspection and Sign-Off
We conduct rigorous post-restoration testing and compile all required documentation for your insurance provider. Our team walks through the completed space with you to verify that every detail meets our uncompromising standards.

Information We Collect

We may collect information that you provide directly, such as your name, address, and details about your restoration needs. This may include job notes, property conditions, and photos or documents shared to help us understand the work.

We may also collect device data like browser type, pages viewed, or time spent on the site. Cookies or similar tools may track how you use the site. When needed, we may receive information from service partners who help with inspections, estimates, or project tasks. We only collect what is needed to support our services.

How We Use Information

We use the information we collect to deliver services, schedule visits, prepare estimates, and complete restoration work. This may include billing, insurance documentation, and safety checks. We use data to improve our site, support customers, and review quality.

Information may also help prevent fraud or misuse of our services. At times, we must use information to follow laws, respond to legal requests, or maintain proper records. Each use supports our goal of clear communication and reliable service. We do not use information in ways that go beyond these stated purposes.

Cookies and Similar Technologies

Cookies and similar tools help our site remember your preferences, improve loading speed, and understand how visitors use the website. Some cookies support basic functions, while others help measure traffic or improve performance.

You can choose to block or delete cookies through your browser settings at any time. If you disable them, some site features may not work as expected or may load more slowly. Cookies do not give us direct access to your device. They simply help us improve how the site functions and how information is displayed when you visit.

Sharing and Disclosure

We may share information with trusted service partners or subcontractors who help complete restoration work. With your permission, we may also share details with insurers who handle claims. Payment processors may receive only the information needed to complete transactions.

We may share information to support safety needs, resolve disputes, or meet legal or regulatory requirements. If required by law, we may provide information to authorities. We do not sell personal information. Any sharing is limited to what is needed to support normal business operations and protect our customers.

Data Retention

We keep information for as long as needed to run our business, provide services, meet safety and quality standards, and follow tax and legal rules. Different types of records may be kept for different lengths of time based on regulatory requirements.

For example, project files, invoices, and inspection documents may be stored longer than general website inquiries. When information is no longer needed, we take steps to delete or securely store it. Our retention practices are designed to meet legal obligations while limiting unnecessary storage.

Your Choices and Rights

You may request to access or update personal information we hold. In some cases, you may also request deletion of information if it is no longer needed for legal or operational reasons.

You may limit certain uses, such as cookie preferences, by adjusting your browser settings. For privacy requests, you may send a written request by postal mail to 7300 State Hwy 121 suite 300, McKinney, TX 75070, United States. We will review each request and respond as allowed by law. Some information may need to be kept for safety or compliance purposes.

Security

We use reasonable physical, technical, and administrative measures to protect information. These include restricted access, employee training, and safeguards to reduce risks. While we work to protect information, no method of transmission or storage is completely secure. We encourage users to take simple steps to protect their own devices and accounts.

If we detect a risk, we act to reduce harm and maintain safe practices. Our goal is to handle information responsibly and follow accepted standards for data protection.

Children’s Privacy

Our services and website are not directed to children under 16. We do not knowingly collect information from children. Accounts and service requests are intended for adults or authorized representatives such as property owners or managers.

If we learn that information from a child was collected by mistake, we will take steps to remove it. We encourage parents and guardians to monitor online activities and guide responsible internet use.

Data Transfers

Some information may be processed by service providers in other locations. When this happens, McKinney Damage Pros uses reasonable measures to protect information during transfer and processing.

These providers must follow privacy and security standards that align with our own. Any transfer supports normal business operations such as scheduling, billing, or project coordination. We work to ensure information is handled safely, even when processed outside Mckinney, TX.

Changes to This Policy

McKinney Damage Pros may update this Privacy Policy from time to time. Any changes will appear on this page, and the updated version will take effect when posted.

We encourage you to review this page if you want to stay informed about how your information is handled. If you continue to use https://mckinneydamagepros.com/ after changes are posted, it means you accept the updated policy.

Contact Us

For questions about this Privacy Policy or requests regarding your information, you may write to us at:
7300 State Hwy 121 suite 300, McKinney, TX 75070, United States.

(972) 480-3796
  • The crew arrived quickly and started work immediately; their professionalism saved us a lot of trouble and worry.
    ~ Gamblin
  • The team eliminated the awful, damp odor completely, making the house feel like our own again.
    ~ Garry
  • The project documentation for the insurance company was thorough and made our claim approval simple.
    ~ Miller

Our Damage Restoration Process

1. Assess

We start with a detailed inspection using thermal imaging to locate all water sources and hidden damp areas that need immediate attention.

2. Mitigate

Technicians perform urgent water extraction and structural drying, often applying antimicrobial treatment to stop microbial growth immediately.

3. Restore

The final step includes reconstruction, detailed cleaning, and thorough deodorization to fully return your property to its original condition.

(972) 480-3796

Projects We’ve Done As The #1 Damage Restoration Company in Mckinney, TX

Water Damage

Fire Damage

Mold

Storm Damage Cleanup

Commercial Restoration

General Cleaning

Check Our Resources

McKinney Damage Pros
(972) 480-3796
7300 State Hwy 121 suite 300, McKinney, TX 75070, United States

License #: MRSR 2401

IICRC Master Water Restorer #56200
IICRC Certified WRT, ASD, AMRT, FSRT, OCT, CCT, HST
Licensed EPA Lead Renovator R-I-84592-23-00117
OSHA Certified #41-908372614 & #22-006593402

Working Hours – 24/7/365
Monday: 10 am – 10 am
Tuesday: 10 am – 10 am
Wednesday: 10 am – 10 am
Thursday: 10 am – 10 am
Friday: 10 am – 10 am
Saturday: 10 am – 10 am
Sunday: 10 am – 10 am

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We accept checks, ATM & CC

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